Texas General Land Office: Homeowner Assistance Program (HAP)
Project Overview
In 2017, Hurricane Harvey swept through the State of Texas leaving behind a trail of devastation. To support Texas homeowners with their recovery needs, the Texas General Land Office administered the Homeowner Assistance Program (HAP).
Case Management Objective:
The program’s overall goal is designed to help repair and reconstruct owner-occupied single-family homes damaged by Hurricane Harvey.
Utilize holistic case management methods to assist homeowners in successfully navigating the program.
Outreach Objective:
Bring awareness to the Homeowner Assistance Program and highlight and push the message that help is available to those in need. Special consideration was given to Affirmatively Furthering Fair Housing to ensure equal opportunity, efforts to guarantee accessibility to program information through consistent messaging and congruent outreach methods to targeted populations.
2018- Current
In 2017, Hurricane Harvey swept through the State of Texas leaving behind a trail of devastation. To support Texas homeowners with their recovery needs, the Texas General Land Office administered the Homeowner Assistance Program (HAP). $1.334 billion in funding received from the Community Development Block Grant-Disaster Recovery (CDBG-DR) funds from the Department of Housing and Urban Development (HUD) was utilized for the repair and reconstruction of owner-occupied single-family homes in the City of Houston and Harris County.
Laveer Logix provides Case Management, Outreach and Community Engagement services for the HAP program by creating Affirmatively Furthering Fair Housing centered Marketing and Outreach Plans, Regional Housing Guidelines and Needs Assessments that are being utilized in the planning and implementation phases of the program.
Case Management:
Serving as a Case Management vendor, Laveer Logix provides trained case management personnel located in Homeowner Assistance Centers (HAC) to assist individuals impacted by Hurricane Harvey navigate the program. Case Managers work with applicants through each phase of the program that begins with intake interviews to determine eligibility that requires the collection of documents and ends in the overall goal of home repair or replacement. Additionally, Laveer Logix served as the only Outreach Vendor for Harris County and the City of Houston. Here, Laveer Logix strategized effective methods to inform, recruit and retain potential applicants for the program.
Outreach:
Laveer Logix provides Community Outreach services to build and maintain strong community relationships and bridge gaps due to external factors utilizing Neighborhood, Community and Stakeholder Engagement. As a result of engagement and relationships, the team has been able to engage with communities and organizations to provide awareness regarding the Homeowner Assistance Program. We effectively communicate in several languages and in a variety of community outlets to make individuals aware of the program and how to apply for services.
